At Cleopatra Casino, protecting your personal data and respecting your privacy rights is one of our highest priorities. This Cleopatra Casino privacy policy explains how we collect, store, process and protect your personal information when you use our platform at casinocleopatra-aus.com. We operate in full compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to our international users. By registering and using Cleopatra Casino, you agree to the terms outlined in this data protection policy.
Who We Are — Data Controller
Cleopatra Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we are responsible for how your user data is collected and processed. For any questions relating to Cleopatra Casino data protection or your personal information, you may contact our Data Protection Officer at: [email protected].
What Personal Data We Collect
We collect a range of personal information to provide you with a safe and enjoyable gaming experience. Data collection at Cleopatra Casino includes the following categories:
Identification and Contact Data
- Full name, date of birth, nationality
- Residential address, email address, phone number
- Government-issued ID (passport, driver's licence) for KYC verification
Financial Data
- Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
- Transaction history — deposits and withdrawals
- Bank statements (when required for AML compliance)
Gaming Activity Data
- Games played, bets placed, wins and losses
- Session durations and frequency of play
- Responsible gambling tool usage
Technical Data
- IP address, browser type, operating system
- Device identifiers, login timestamps
- Cookies and tracking technologies (see cookie policy section below)
Communication Data
- Live chat transcripts and email correspondence
- Survey responses and feedback submissions
- Marketing preferences and opt-in/opt-out records
Sensitive Data
We only collect sensitive data — such as information about problem gambling history — where you have explicitly provided it in the context of our responsible gambling tools. We do not collect sensitive data without your consent.
How We Collect Your Data
Cleopatra Casino collects your personal data through several methods:
- Directly from you: during account Cleopatra Casino registration, identity verification, and when you contact customer support
- Automatically: via cookies, web beacons, and server logs when you browse our website
- From third parties: payment processors, identity verification services, fraud detection agencies, and marketing partners
Why We Process Your Personal Data — Purposes
The data processing carried out by Cleopatra Casino serves specific and lawful purposes. We use your personal information for:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login, account settings | Contract performance |
| Service provision | Processing bets, awarding Cleopatra Casino bonuses, payments | Contract performance |
| Legal obligations (KYC/AML) | Identity verification, transaction monitoring | Legal obligation |
| Security and fraud prevention | Detecting suspicious activity, protecting accounts | Legitimate interest |
| Responsible gambling | Monitoring play patterns, applying limits | Legitimate interest / Legal obligation |
| Communication | Sending account notifications, responding to queries | Contract performance / Consent |
| Marketing | Sending promotional emails, personalised offers | Consent |
| Service improvement | Analysing usage data, A/B testing | Legitimate interest |
Cookie Policy
The Cleopatra Casino cookie policy sets out how we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential cookies | Enable core functions (login, session management, security) | Yes — cannot be disabled |
| Analytical cookies | Track page visits, user flows, and performance metrics | Optional (consent required) |
| Functional cookies | Remember your preferences (language, currency, game settings) | Optional (consent required) |
| Marketing cookies | Deliver personalised ads and track campaign performance | Optional (consent required) |
You can manage your cookie preferences via the cookie consent banner displayed on your first visit to Cleopatra Casino. You may also control cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform.
Sharing Your Data with Third Parties
We do not sell your personal data to third parties. However, Cleopatra Casino may share your user data with trusted partners under strict confidentiality agreements in the following circumstances:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer partners — to process transactions securely
- Identity verification services: for KYC/AML compliance and fraud prevention
- Gaming software providers: Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and other providers — to deliver games
- Regulatory and government authorities: when required by Curaçao gaming regulations or Australian law enforcement
- Marketing partners: only if you have provided explicit consent for personalised marketing
- Professional advisors: legal, financial, and auditing firms under strict confidentiality obligations
International Data Transfers
As a global online casino, Cleopatra Casino may transfer your personal data to countries outside Australia. When international data transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses and data processing agreements that comply with applicable privacy law. Your data protection rights remain intact regardless of where your data is processed.
Data Security and Information Security
Cleopatra Casino data security is maintained through a comprehensive suite of technical and organisational measures designed to protect your personal information against unauthorised access, loss, or disclosure:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- AES-256 encryption for data storage of sensitive records
- Enterprise-grade firewalls and intrusion detection systems
- Regular penetration testing and security audits
- Strict access controls — only authorised personnel can access user data
- RNG certification by independent testing laboratories
While we employ industry-leading information security practices, no system is 100% impenetrable. We encourage you to use a strong, unique password and enable two-factor authentication to protect your Cleopatra Casino account.
Data Storage and Retention Periods
Your personal data is retained at Cleopatra Casino for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Standard data storage periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Transaction and financial records | 7 years (AML/tax compliance) |
| Gaming activity logs | 3 years |
| Customer support communications | 2 years |
| Marketing consent records | Until Cleopatra Casino withdrawal of consent + 1 year |
After the applicable retention period, your personal information is securely deleted or anonymised in accordance with our internal data protection procedures.
Your Privacy Rights
Cleopatra Casino privacy rights are taken seriously. As an Australian resident, you are entitled to the following rights under the Australian Privacy Act 1988 and the Australian Privacy Principles:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Ask us to correct inaccurate or incomplete personal information
- Right to deletion: Request the deletion of your user data (subject to legal retention obligations)
- Right to restriction: Ask us to restrict data processing in certain circumstances
- Right to data portability: Receive your personal data in a machine-readable format
- Right to object: Object to processing based on legitimate interests, including direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise your privacy rights with Cleopatra Casino, contact us at [email protected]. We will respond to your request within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children's Privacy
Cleopatra Casino does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. If we discover that a minor has provided us with personal information, we will delete it immediately and close the associated account.
Changes to This Privacy Policy
We may update this Cleopatra Casino privacy policy from time to time to reflect changes in legislation, our services, or our data processing practices. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to Cleopatra Casino review this privacy policy regularly to stay informed about how we protect your personal data.
Frequently Asked Questions
What personal data does Cleopatra Casino collect?
Cleopatra Casino data collection includes identification data (name, date of birth), contact details, financial information, gaming activity logs, and technical data such as IP addresses and cookies. We collect only what is necessary to provide our services.
How does Cleopatra Casino protect my personal information?
We use 256-bit SSL/TLS encryption, advanced data security protocols, firewalls, and strict access controls to protect your personal information. Our information security measures meet industry-leading standards for online gambling platforms.
Can I request deletion of my personal data?
Yes. You may exercise your privacy rights by emailing [email protected]. We will process deletion requests within 30 days, subject to legal data storage obligations such as AML/KYC requirements.
Does Cleopatra Casino use cookies?
Yes. The Cleopatra Casino cookie policy describes how we use essential, analytical, functional, and marketing cookies. You can manage non-essential cookie preferences through our consent banner or your browser settings.
Does Cleopatra Casino sell my data to third parties?
No. Cleopatra Casino never sells your personal data. We only share user data with trusted service providers (payment processors, identity verification partners) under strict confidentiality agreements.
Who can I contact about data protection concerns?
For any Cleopatra Casino data protection queries, contact our Data Protection Officer at [email protected]. If unresolved, you may escalate your complaint to the OAIC — the supervisory authority responsible for privacy in Australia.